Loadify Privacy Policy
Last updated: September 6, 2024
Loadify Solutions Inc. (referred to as “Loadify,” “we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including the Loadify TMS platform, website, and mobile application.
1. Scope of Our Privacy Policy
This policy applies to personal data collected through the Loadify website, mobile app, software, and other interactions with us (e.g., emails or customer service). “Personal Data” refers to information that can identify you directly, such as your name, address, or contact details. This policy does not cover the practices of companies we do not control.
2. Information We Collect
We collect several categories of data from users:
Geolocation Data: When using the Loadify mobile app, GPS data is collected to optimize fleet management and dispatch operations.
Contact Information: Name, email address, phone number, mailing address, and other personal identifiers.
Billing Information: Payment data, including credit card numbers, billing addresses, and transaction details.
Device & Log Data: Device type, IP address, browser information, and location data.
Usage Data: How you interact with our website and software, such as page views, time spent, and site activity.
3. How We Use Your Data
We use personal data for the following purposes:
Analytics and Research: To analyze usage patterns, improve service functionality, and measure the effectiveness of our products.
Service Delivery: To provide, maintain, and improve our TMS services and software.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
Billing and Payments: To process transactions, verify payment details, and maintain billing records.
Marketing: To send you relevant offers, updates, and service announcements, provided you have opted in for such communications.
Security and Compliance: To protect your data, comply with legal obligations, and prevent fraud.
4. How We Share Your Information
We may share your personal data in the following circumstances:
Business Transfers: If Loadify undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that process.
Service Providers: We work with trusted third parties (e.g., IT service providers, payment processors) to perform services on our behalf.
Analytics Providers: We partner with analytics services to monitor and improve our site’s performance and user experience.
Legal Disclosures: We may disclose personal data when required to comply with laws, enforce our terms, or protect the rights and safety of our users and third parties.
5. Data Security
We implement a variety of security measures to protect your data, including encryption, secure servers, and access controls. Despite these efforts, no transmission over the internet is entirely secure, so data transmission is at your own risk.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. In some cases, we may anonymize your data for further use in research or improving our services.
7. Cookies and Tracking Technologies
Loadify uses cookies and similar technologies to personalize your experience on our website and software. These cookies help us understand your preferences and optimize our services accordingly. You can control cookie settings through your browser but disabling cookies may affect certain site functionalities.
8. Your Rights and Choices
You have the right to:
Access Your Data: Request a copy of your personal data.
Correct Your Data: Ask for corrections to inaccurate or incomplete data.
Delete Your Data: Request deletion of your personal data when it’s no longer necessary.
Withdraw Consent: If you’ve opted in to marketing communications, you may withdraw your consent at any time by following the instructions in our emails or contacting us.
9. Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If we discover such data has been collected, we will take immediate steps to delete it.
10. Changes to Our Privacy Policy
We reserve the right to update this policy as needed. Any changes will be posted on this page, and significant changes may be communicated via email. The latest version will always be available here, so please check periodically for updates.
11. Contact Us
If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us at:
Loadify Solutions Inc.
970 S Lake St, Aurora, IL 60506
Email: support@loadifysolutions.com
Phone: +1-551-261-1864